Solution Overview
Sign Language Video Consultation
Breaking barriers with AI-powered sign language interpretation
Gmission's Sign Language Video Consultation service connects hearing-impaired customers with certified interpreters via video call, ensuring equal access to services. By integrating seamlessly into existing contact center and digital service platforms, the service enables government agencies, financial institutions, and enterprises to fulfill accessibility obligations while delivering the same quality of service to every customer.
Key Features
Real-time Interpretation
Low-latency HD video connects callers with interpreters in real time, with sub-second synchronization between sign and voice.
Certified Interpreters
All sessions are staffed by government-certified Korean Sign Language (KSL) interpreters with domain expertise.
Multi-platform Support
Available on web browsers, iOS, and Android without any software installation required by the caller.
Queue Management
Intelligent queue system minimizes wait times and sends SMS notifications when an interpreter is available.
Session Recording (with consent)
Optional session recording with explicit caller consent for quality assurance and dispute resolution.
Government Compliance
Fully compliant with the Korean Act on Welfare of Persons with Disabilities and public accessibility mandates.
Key Benefits
Accessibility Coverage
Extends full service access to the estimated 400,000+ hearing-impaired individuals in Korea.
Connection Time
Average time from request to live interpreter connection kept under 60 seconds.
User Satisfaction
Hearing-impaired users report significantly higher satisfaction compared to text-relay alternatives.
Service Availability
Extended operating hours cover weekday, evening, and weekend demand for public-sector deployments.